Shipping policy

Shipping Policy

FREE SHIPPING on ALL Orders!

We offer free standard shipping to all addresses in the United States.

Shipping Timeline

Standard Shipping (FREE): 5-7 business days

Express Shipping: 2-3 business days (+$12.99)

Overnight Shipping: 1 business day (+$24.99)

Processing Time

Most orders are processed and shipped within 1-2 business days of purchase. During peak seasons, processing may take up to 3-5 business days. You'll receive a shipping notification with tracking information once your order ships.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Click the link to monitor your package's progress from our warehouse to your door in real-time.

We Ship To

All 50 states
Alaska and Hawaii (standard rates apply)
US Territories

Lost or Damaged?

If your package arrives damaged or is lost, contact us within 7 days with photos. We'll file a claim with the carrier and replace or refund your order at no cost, including return shipping.

Questions?

Questions about shipping?

contato@theorthosupply.com

Phone: +1 (774) 368-6188

Response time: 24 business hours

Last Updated: August 2026